Refund and Cancellation Policy
- SOCIELO CUSTOMER SATISFACTION POLICY:
- Exception to our Refund Policy
At Socielo we strive to create quality software which you will enjoy using for in your business or professional life. We appreciate you giving us your business. With our solutions, you will have a number of choices. We have created this document which details what we will do, if the possibility of issuing a refund crops up.
Please note that the following applies only AFTER your first One Month Free Test-Ride with our CRM product is over
Monthly Subscriptions: If at any time during your first month using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work-around or give a timeline for a solution that will meet your needs. If you are not satisfied still, we will offer you a FULL REFUND for your purchase, and downgrade your account to the free plan for that service.
Annual Subscriptions: Socielo doesn't force you into an annual subscription as a condition to use our services. We prefer to give you the flexibility to choose. In exchange for you signing up for an annual up-front commitment, we offer you a significant discount over our already-low monthly subscription cost. If at any time during your first 45 days using our service you are dissatisfied, please contact us. We will do our best to address your issue, provide a work-around or give a timeline for a solution that will meet your needs. If you are not satisfied, we will offer you a FULL REFUND for your purchase, and downgrade your account to the free plan.
We want you to be happy with our service throughout your entire contract, not only the first 30 days (in case of monthly subscription) and the first 45 days (in case of annual subscription). So we go beyond that. If at any time during your contract we remove, break or discontinue functionality that was available at the time you signed up for your contract, we ask you to notify us immediately. If we fail to address it on a timely manner to your entire complete satisfaction, we will offer you a PRO-RATED REFUND for the reminder of your contract.
Auto-Renewal. For your convenience, your monthly and yearly subscriptions will auto-renew until you cancel the service. Every time before your subscription auto-renews, we will send an email specifying the amount that will be charged to your credit card. Similarly, after each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and amount.
We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That's why you can cancel your monthly/annual subscription even five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND.
For questions, please e-mail firstname.lastname@example.org
Please note that we will not entertain a request for refund (FULL or PRO-RATED) when we have suspended or terminated your access to Socielo Services due to a violation of our Terms of Service.
Thank you for choosing us and giving us a chance to serve you.
- Once we receive your request for a refund, we will inspect it and notify you that we have received your request.
- We will immediately notify you of the status of your refund after inspecting the processing stage.
- Any amount paid will be credited into the same payment mode by which the payment was made.
- In the case of payment made through a Credit card/ Debit card, you will receive the credit within certain days, depending on your card issuer's policies.
- Users can cancel the subscription through the Socielo app/on the website.
Delivery and Shipping Policy
- Delivery Method
- Delivery Time-frame
- Product Specifications
- Delivery Confirmation
In our company, we strive to provide a seamless and efficient software delivery process for our customers. Our software delivery policy outlines the procedures and guidelines for delivering our products to our customers.
Our software products are delivered through digital download, which can be accessed through our website or through a software distribution platform such as the App Store or Google Play.
Upon receiving payment for the software, customers will receive a link to download the software immediately. In the event of any delays or technical issues, we will notify the customer promptly and provide an updated delivery time-frame.
We ensure that all software products are delivered to the customer with the correct specifications as advertised. In the event of any discrepancies, customers can contact our customer support team for assistance.
Once the software has been successfully downloaded, customers will receive a confirmation email. This email will include the software license key and instructions for installation.
We hope that our software product delivery policy provides clarity and transparency for our customers. If you have any questions or concerns, please do not hesitate to contact our customer support team for assistance.