Socielo Customer Satisfaction Policy:
At Socielo, we strive to create quality software that you will enjoy using for your business or professional life. We appreciate your business and have created this document to detail our refund policy. Please note that the following applies only AFTER your first One Month Free Test-Ride with our CRM product is over.
Monthly Subscriptions: If at any time during your first month using our service you are dissatisfied, please contact us. We will do our best to address your issue and offer you a FULL REFUND for your purchase, downgrading your account to the free plan.
Annual Subscriptions: Socielo doesn’t force you into an annual subscription as a condition to use our services. If at any time during your first 45 days using our service you are dissatisfied, please contact us. We will do our best to address your issue and offer you a FULL REFUND for your purchase, downgrading your account to the free plan.
We want you to be happy with our service throughout your entire contract. If at any time during your contract, we remove, break, or discontinue functionality that was available when you signed up, and we fail to address it to your complete satisfaction, we will offer you a PRO-RATED REFUND for the remainder of your contract.
Auto-Renewal: Your monthly and yearly subscriptions will auto-renew until you cancel the service. We will send an email specifying the amount that will be charged to your credit card before each renewal. You can cancel your subscription up to five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND.
For any queries, please e-mail us at firstname.lastname@example.org.
Exception to our Refund Policy
Please note that we will not entertain a request for a refund (FULL or PRO-RATED) when we have suspended or terminated your access to Socielo Services due to a violation of our Terms of Service.
Thank you for choosing us and giving us a chance to serve you.
Once we receive your request for a refund, we will inspect it and notify you that we have received your request.
We will immediately notify you of the status of your refund after inspecting the processing stage.
Any amount paid will be credited into the same payment mode by which the payment was made.
In the case of payment made through a Credit card/ Debit card, you will receive the credit within certain days, depending on your card issuer’s policies.
Users can cancel the subscription through the Socielo app/on the website.
Delivery and Shipping Policy
In our company, we strive to provide a seamless and efficient software delivery process for our customers. Our software delivery policy outlines the procedures and guidelines for delivering our products to our customers.
Our software products are delivered through digital download, which can be accessed through our website or through a software distribution platform such as the App Store or Google Play.
Upon receiving payment for the software, customers will receive a link to download the software immediately. In the event of any delays or technical issues, we will notify the customer promptly and provide an updated delivery time-frame.
We ensure that all software products are delivered to the customer with the correct specifications as advertised. In the event of any discrepancies, customers can contact our customer support team for assistance.
Once the software has been successfully downloaded, customers will receive a confirmation email. This email will include the software license key and instructions for installation.
We hope that our software product delivery policy provides clarity and transparency for our customers. If you have any questions or concerns, please do not hesitate to contact our customer support team for assistance.